Refund Policy

At Panda Jack, we aim to provide our customers with the best shopping experience possible. If you find that you need to request a refund or replacement, please review the following details regarding our refund policy:

  • Refund Eligibility: We offer refunds or replacements, within 14 days after product receipt, for the following reasons, :
    • Defective products.
    • Damaged items during shipping.
    • For any reason, provided that the product is returned in an intact package.
  • Refund Method: Refunds will typically be issued to the original payment method used for the purchase when possible.
  • Return Shipping: You will generally be responsible for return delivery charges unless the item is faulty or if the item was inaccurately described at the time of the purchase.
  • Product Condition: To be eligible for a refund or replacement, items must be returned in an unused condition and in their original, unopened packaging. Unless the item was damaged when delivered, or the description of the item was inaccurate.
  • Partial Refunds: We do not offer partial refunds under any circumstances.
  • Refund Process: To request a refund or replacement, please follow these steps:
  • Send an email to with your tracking order or proof of payment attached.
  • Our customer support team will review your request and provide an outcome within 2 business days.
  • Refund Contact: If you have any questions or need assistance with the refund or replacement process, please contact us at
  • Cancellation Policy: If you wish to cancel an order before it ships, please send an email to We will process a full refund for your canceled order.
  • Refund Processing Time: Refunds will be processed within 7 business days, depending on the stage at which the refund or replacement request was made (e.g., before or after delivery).
  • Communication: We will communicate the outcome of your refund or replacement request via email.
  • Changes to Refund Policy: Any updates or changes to our Refund Policy will be communicated to customers via email.


Please note that this Refund Policy is subject to change, so we recommend reviewing it periodically for any updates or modifications.